Welcome to Dipole Wireless Communication Ltd. Store
Web store policy.
1. Entry
a. The store serves as an electronical mall to purchase products and services online.
b. The language of the policy and web store is written in a masculine gender for convenience only, but it represents and intended for the feminine gender by all means.
c. The minimum order amount is 300 Nis, does not include shipping.
d. All the prices include Vat as required by law. Unless stated otherwise.
e. The terms and conditions of this policy might change occasionally and the store reserves the right to update and/or change them and/or cancel them according to its sole discretion.
f. Purchase through the store is subject to the terms and conditions described in this policy. Every person who engages in the purchase of products on the website, declares that he has read and understands the site policy and he, or anyone else on his behalf, will not have any claim or complaint against the store owner or its operators.
2. Terms of Use
a. Browsing the store and/or purchasing a product and/or service offered for sale, constitutes your agreement to accept and act in accordance with its terms and conditions.
b. If you do not agree with the statements in this agreement, you are required, without any delay, to desist from making any use of the store.
c. Using and placing an order in the store are allowed only for those aged over 18 and hold a valid I.D and credit card in Israel.
d. The user is qualified to make legally binding actions, in the manner and scope corresponding to the acquisitions carried out in practice. The User declares and approves he is qualified to make the purchases and may contact the store.
e. The user has a physical address in Israel.
3. Purchase & Payment Conduction
a. Payment for goods or services provided by the store will be conducted via credit card only.
b. Payment through the website will be conducted via credit card and approval of the credit card company is the primary condition to carry out the acquisition of a product or service from the store.
c. User registration which includes, among others, full name, physical address, telephone number and every other mandatory detail, are a necessary condition to make a purchase.
d. If during the conduction of an order, you provide false or missing identification information, we cannot guarantee that the products will arrive to you.
In the event that the products are returned to us due to false information you provided, you will be charged with fee or shipping and handling. Please make sure to fill in accurate and up to date information. Providing false personal information is absolutely prohibited and it is a criminal offense under the provisions of the Penal Code, 1977 and/or under any law.
4. The Products
a. Products in stock will be delivered within 7 business days from approval of the store, for the avoidance of doubt, business days are Sunday through Thursday not including Friday, Saturday, holiday eves and holidays.
b. The store makes sure and checks the products on the website and their data are accurate as possible.
c. The data are subject to factory settings including size/volume, measuring, testing methods, technical data and all other data provided by the manufacturer / importer.
The images are for illustration purposes only. Sometimes there may be differences of color in the image or minimal changes.
d. The store is not responsible for information or for publishing incorrect or inaccurate manufacturer data.
5. Exceptional Products
a. A cancellation of purchase and/or return and or/exchange of a product that was assembled and/or created for the client, including coaxial cables, wireless solutions systems, etc., are not possible, unless a fault or a manufacturing defect are discovered.
6. Return of Products & Cancellation
a. A customer may cancel the purchase in accordance with the provisions of the Consumer Protection Act, 1981. Product return will be made within 14 days from the purchase date.
b. The product will be returned in its original package, complete and without harm and/or damage and/or defect of any kind (unopened and unused), including the attached equipment and invoice and it will be sent to the following address: post office box 875, Givatayim 53108.
c. There shall be a notice in advance of sending the product and the package bar code, prior to shipping, via email or fax.
d. For the avoidance of doubt, connecting the product to electricity, gas or water, will be deemed as use of the product.
e. A product that was used or assembled cannot be canceled or returned. Without limiting the foregoing, the company, beyond the letter of the law and according to its sole discretion, may (but not must) act differently from the said above.
f. In case of order cancellation, 5% or 100 Nis of the purchase transaction will be charged, whichever is lower.
g. If the product was shipped, but not yet delivered, the customer will be charged with the shipping and handling fee of the product return. There will not be cancellation fees in the disclosure.
h. A purchase created or ordered especially for the customer cannot be cancelled, according to the Consumer Protection Law, including “exceptional products”, article 5 above.
7. Purchase Cancellation by the Store
a. Should there be a disruption and/or a mistake in product description in an image, a description, price or any other detail, the store will be entitled to cancel the purchase and the customer will not be charged with any fee for the canceled order.
b. When there is a concern, at the discretion of the store, that the compensation for the acquisition will not be accepted.
c. If the transaction was not approved by the credit card company, the executor will receive an appropriate message within 72 hours and the order will be deemed as cancelled.
d. If the product is out of stock in the web store inventory after or prior the purchase.
e. If factors or events beyond the control of the store owners or operators delay or prevent the sale of products or services, of any kind, fully or partially and in any way, or the supply of products or provision of services published on the website, on the determined dates, the website managers are allowed, on behalf of the store, to announce the full or partial cancellation of the purchase, and cancel the executor’s billing.
8. Shipping and Delivery
a. The supply of products in the store will be made within 7 business days, except for the product specified otherwise on the product page.
b. Products shipment will be carried out by “UPS” or by other courier and according to the company’s discretion.
c. Product delivery time can exceed according to the delivery time customary to Israel Post and subject to the list of cities in which the shipment is carried out.
d. The store will not be responsible for delay in delivering the product due to circumstances arising from force majeure or as specified in Section 7.d above and/or due to circumstances beyond its control.
e. Deliveries will be made to areas to which the courier service of Israel post arrives.
f. Product supply is made to customer’s home by the courier company or to the post office closest to the customer, by Israel Post according to the procedure of postal services in the city.
g. Shipping delivery time is measured upon the receipt of the order confirmation by the store.
h. Delivery carried out by courier service – the courier will arrive to the delivery address between 8:00 A.M and 6:00 P.M by the end of the courier service’s business day and according to these hours, without prior coordination and according to the postal Company regulations.
9. Product Liability
a. Product warranty is one year according to the law, except for products specified otherwise on the product page and/or two-way radios accessories (attached accessories), for the warranty is six months.
b. The warranty shall not apply in the following cases:
1. Breakdown caused by operation not in accordance with the user’s manual of the importer/manufacturer.
2. A fracture caused to the product or consumer’s malice, or causing damage to the equipment due to carelessness/negligence of the product owner, short circuit or problems in the electrical network, abnormal or not grounded cables, lightning strikes, force majeure, an accident, usage of unsuitable accessories or not according to the recommendation of the manufacturer or importer.
3. Handling, any change or amendment, conducted by an unauthorized person by the company, not for breach of obligations in accordance with the regulations, or if the product information or its serial number were corrupted, altered, deleted or removed. The corruption or the alternation indicate a repair that was made by a technician who is not of the company.
4. Damage which is the result of replacement of parts not by a certified agent, or connection to equipment which is not authorized by us.
5. The warranty does not apply to direct or indirect damages or any third party, as a result of the operation or lack of operation of the product.
6. To submit a request for a warrantied product, fill in the webform RMA
10. Property Rights & Trademarks
All the property rights and the intellectual rights in the website, including its design, program, applications, computer code, graphical files, images, videos, designs, texts, specifications and any other information in the store and/or connected to it, are is the sole property of the store and shall not be used for any purpose, but only with the approval of the company. The trademarks shall not be used, unless permission has been given in advance and in a writing form by the store.
11. Law & Jurisdiction
Law applicable to the suggestions and these terms and conditions, is Israeli law only. The exclusive jurisdiction for any interest and controversy, is given to the authorized courts in Tel-Aviv.